Refund & Cancellation Policy

This policy explains how subscription cancellations and refunds work for Supabrief. It forms part of our Terms of Service.

Free tier

The free tier of Supabrief is provided at no cost. There is nothing to refund or cancel; you can stop using the Service at any time, and your account can be deleted from settings.

Paid subscriptions

Paid subscriptions (Pro, Plus, Max) are billed in advance for each billing period (monthly or annual, depending on the plan you choose).

Cancellation

• You can cancel any time from Settings → Billing with one click. No phone calls, no support tickets, no friction (per RBI auto-debit guidelines and California ARL requirements).
• Cancellation is effective at the end of the current billing period. You retain full access to paid features until that date.
• Auto-renewal stops immediately on cancellation. Your payment method will not be charged for any future period.
• You will receive an email confirming the cancellation and the date paid access ends.

Refunds

Subscription fees are non-refundable once a billing period has begun. We do not provide pro-rated refunds for unused portions of a billing period after cancellation.

We have chosen this policy because:

• You retain full access to the Service for the entire period you have paid for; the fee covers that access window, not future-only access.
• AI generation costs are incurred at the time of use and cannot be reversed by us on a per-call basis.
• We provide a free tier so you can evaluate the Service before paying. We strongly recommend trying the free tier before subscribing.

Exceptions where we will issue a refund

We will issue a full or partial refund in these cases, processed within seven (7) business days of approval to your original payment method:

• Duplicate or accidental charge. If you were billed twice for the same period due to a payment processor error, we will refund the duplicate.
• Service unavailability. If the Service is unavailable (other than for scheduled maintenance) for more than seventy-two (72) consecutive hours within a billing period, we will pro-rate a refund for the affected period on request.
• Charges processed after a successful cancellation. If you cancelled before the renewal date but were still charged, we will refund the charge.
• Fraudulent or unauthorised charges. If your payment method was used without your authorisation, contact us immediately and we will investigate — contact your bank in parallel.

Failed payments

If a renewal payment fails, we will retry over the following 7 days and notify you by email. If payment cannot be collected, paid features will be downgraded to the free tier; your data is retained per the standard retention policy in our Privacy Policy.

Plan downgrades and upgrades

Upgrading to a higher tier mid-cycle will charge a pro-rated amount for the remainder of the current cycle, and the next renewal will be at the new tier's full rate. Downgrading takes effect at the next renewal; we do not refund the difference for the current paid period.

How to request a refund

Email support@supabrief.com with your account email and a brief description of the issue. We will respond within five (5) business days. If we approve a refund, it will be processed back to your original payment method within seven (7) business days; depending on your bank or card issuer, the credit may take an additional 3–10 business days to appear on your statement.

Account deletion

Cancelling a subscription does not delete your account — you keep your free-tier access. To permanently delete your account and all associated data, go to Settings → Account → Delete account, or email support@supabrief.com. Deletion is permanent and processed within 30 days; see our Privacy Policy for retention details.

Disputes

Any dispute about billing or refunds is governed by the dispute-resolution clause in our Terms of Service (arbitration seated in India).